HOW ARE YOUR PRODUCTS MADE?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@thegroovyowl.com.

I RECEIVED A WRONG/DAMAGED PRODUCT. WHAT SHOULD I DO?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@thegroovyowl.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

WHEN WILL I GET MY ORDER?
Usually, it takes 3–7 days to fulfill an order. Shipping time depends on your location, but 3-4 business days is a good estimate.

WHERE WILL MY ORDER SHIP FROM?
We work with an on-demand order fulfillment company with facilities worldwide.

MY ORDER SHOULD BE HERE BY NOW, WHAT SHOULD I DO?
First check your shipping confirmation email for any mistakes in the delivery address, then get in touch with us at info@thegroovyowl.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

WHAT'S YOUR RETURN POLICY?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@thegroovyowl.com.

DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@thegroovyowl.com with photos of the wrong/damaged items and we’ll sort that out for you.

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@thegroovyowl.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund.

DO YOU OFFER DESIGN SERVICES?
Yes! This service will be available on the website soon.